Decision guideRole, evidence and human validation
Back to all guides02 · Reservations and reception
Keep context without pretending a live booking
A guide for organising enquiries, alternatives, planning and minimum arrival data with visible human ownership.
Visible ownership
What this role must bring to the table.
- 01
Keep dates, property, source and alternative with each enquiry.
- 02
Check availability and rate in the agreed source before replying.
- 03
Review minimum guest and arrival context with suitable permissions.
- 04
Escalate exceptions and leave confirmation, payment and delivery to authorised people.
Human handoff
Context moves; accountability does not disappear.
- 01
Enquiry with context
- 02
Alternative and planning reviewed
- 03
Arrival prepared by the team
- 04
Live action only after validation
Evidence to inspect
Explore the examples.
These pages use preloaded fictitious data and perform no external action.
- Email enquiriesVisual representation of the context a property could receive in a direct enquiry.Visible in the demo
- Enquiries and bookingsRepresents an enquiry and its alternative with shared context.Visible in the demo
- Planning and ratesRepresents stays, units, guests and pricing in a shared calendar.Visible in the demo
- Guests and arrivalsFictitious stay context available to prepare an arrival.Visible in the demo
Before activation
What a person still has to validate.
- Which channel and system are the source of truth for availability, rate and status.
- Which personal data is essential, who accesses it and how long it is retained.
- Which exceptions need management, operations or support review.
- Who may confirm, charge, communicate or complete mandatory guest reporting.
Next useful conversation
Find the right plan for your team.
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